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Billed me after not using the service for three years, no customer service response despite emails and completed web forms, I agree fully with the other reviews that this company has an old out of date product and no customer support. This is one company to avoid
I had a return request. because my ISP blocked their servers and I contacted their support team. My tickets have not been answered for 14 days. I do not recommend them with this terrible support and no wireguard support. 1/10
On a new Windows 11 machine, HMA connects and disconnects every minute or so. When it is connected pages take a long time to load. I'm a loyal customer and reached out for assistance 19 days ago. An auto-response comes right back promising someone will get in contact with me but no one ever does. I made 4 attempts in the past 2 plus weeks but no one appears to be working in customer service. Reading other comments my experience was not unique - there were others too that attempted to get help and then ultimately canceled. I got another VPN (Express) and although it costs a little more it works and is reliable. Unlike HMA Express seems to allow viewing of Prime movies while connected - which will work on vacation in Mexico or other countries. A recent rating of VPNs HMA doesn't make the top 5 anymore - it seems to be going kaput.
